How Users Can Message Your Club

Participants can easily initiate direct communication with your club through your public booking profile or their personal session dashboard.

Written By communiti

Last updated 2 months ago

1. Messaging from the Booking Page

Potential or existing participants can reach out to you directly from your club's landing page to ask questions before or after registering.

  • Locate the Button: On your public booking page, users will see an Ask a question button located directly beneath your club's star rating.

    Open Question Interface

  • Start the Conversation: Clicking this button opens a chat interface where the user can type and send their message directly to your club admin.

    Access Messaging Area

2. Messaging from the "My Sessions" Page

Registered participants can message you regarding specific programs they have joined through their user account.

  • Access Sessions: The user clicks the Menu (hamburger) icon in the top right corner of the platform and selects My Sessions.

    Open Message Details

  • Initiate Chat: Under the Upcoming Sessions list, the user can click the Message button next to the relevant session.

    Go to My Sessions

  • Send Message: This opens the direct message window where they can communicate with the club regarding that specific booking.

    Open Message Tab

3. The Messaging Interface

The chat feature provides a familiar, real-time environment for both parties.

  • Direct Interaction: Users type their message into the Send a message field at the bottom of the window.

  • Attachments: Users can also send files or images by clicking the Paperclip icon next to the text field.

  • Notifications: Once a message is sent, the club receives a notification based on the platform's intelligent scanning frequency to ensure a timely response.

Select Messages Section